Privacy Policy

Privacy Policy

Effective date: 8/6/2026

Limestone Moving Co. ("we," "us," or "our") respects your privacy. This policy explains what information we collect through limestonemoving.com and in the course of providing moving services, how we use it, and the choices you have.

1. Information you give us

When you request an estimate, book a move, contact us, apply for a job, or participate in our referral program, we may collect:

- Name, phone number, and email address
- Origin and destination addresses, including unit and floor
- Home size, inventory details, and access details such as stairs, elevators, and parking
- Move date and scheduling preferences
- Notes you provide about your move
- Payment information, processed by our payment provider (see Section 3)
- Employment application information, if you apply to join our team

2. Information collected automatically

When you visit the Site, we and our service providers may automatically collect:

- IP address and general location
- Browser and device type
- Pages visited, time on page, and referring URL
- Cookie and similar tracking identifiers

3. Service providers we share information with

We use third-party services to operate our business. These providers receive only the information needed to perform their function:

Purpose and Provider:

- Website and forms: ClickFunnels
- Website analytics: Google Analytics
- Phone and SMS: RingCentral
- Payment processing: Remedy Payments
- Scheduling and dispatch: SmartMoving

We do not sell your personal information.

4. Text messages

If you opt in to receive text messages, we use your phone number to send you messages about your estimate, scheduling, crew arrival updates, and billing.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared with service providers solely to the extent necessary to deliver the messages you have requested.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Consent to receive text messages is not a condition of purchasing any service.

5. How we use your information

We use the information we collect to:

- Provide estimates and perform moving services
- Schedule, dispatch, and communicate about your move
- Process payments and handle billing
- Respond to questions, requests, and claims
- Send service updates and, where you have consented, marketing communications
- Improve our website and services
- Comply with legal, regulatory, and insurance obligations, including TxDMV and USDOT requirements
- Evaluate employment applications

6. Your privacy rights

Texas residents have rights under the Texas Data Privacy and Security Act, including the right to:

- Confirm whether we process your personal data and access that data
- Correct inaccuracies in your personal data
- Delete personal data you provided or that we obtained about you
- Obtain a portable copy of your data
- Opt out of the sale of personal data or its use for targeted advertising

To exercise any of these rights, contact us using the details in Section 11. We will verify your identity before responding and will respond within the timeframe required by law. If we decline a request, you may appeal by contacting us at the same address.

Residents of other states may have similar rights under their own state laws. We honor verified requests regardless of where you live.

7. Cookies and tracking

We use cookies and similar technologies to operate the Site, remember your preferences, and understand how the Site is used. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

You can opt out of Google Analytics tracking using Google's browser add-on.

8. Data retention

We retain your information for as long as needed to provide services, comply with legal and regulatory obligations including carrier record keeping requirements, resolve disputes, and enforce our agreements. Retention periods vary by record type.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

11. Contact us

For privacy questions or to exercise your rights:

Limestone Moving Co. Attn: Privacy 11101 Cameron Rd. Austin, TX 78754 (512) 280-4696 contact@limestonemoving.com

12. Changes to this policy

We may update this policy. Changes take effect when posted, and the "Effective date" above will be revised. For material changes, we will provide additional notice where required by law.